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TERMS AND CONDITIONS

 

Our Terms & Conditions have been put in place to safeguard both customers and the company. Please ensure that you have read all of the following points at the time of booking and be aware that by using our services you are agreeing with all of the below conditions.

 

General

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  • Please inform us as to any pre-existing faults or damage to your vehicle before the service so that this can be considered during treatments and the wash preventing further damage. This includes, but is not limited to, loose trim, interior and exterior broken, faulty or worn parts, lacquer peel, cracked paint, worn or ripped upholster & fabric, scratches, cracked headlights.

  • We advise customers to remove any valuable or personal belongings from their vehicle prior to any interior valeting service. Charlie’s Car Valeting will not accept any responsibility for damage or loss of value to personal belongings during services.

  • All vehicles are cleaned at the customer’s own risk and must be deemed fit to withstand normal cleaning processes.

 

Payments

 

  • Payment can be made via debit/credit car or cash. We prefer cash.

  • Please note that all time and prices listed on our website is an estimate based on averages. The time and cost will depend on the condition, size and make of your vehicle. Excessive dirt, larger vehicles or extra seats will incur an additional cost which you will be made aware of before the work is carried out.

 

Alterations

 

  • Charlie’s Car Valeting reserve the right to alter or move bookings according to weather conditions in order to provide you with the best possible results

  • If you require any changes to the time or type of service please let us know as soon as possible.

 

Complaints

 

  • You can expect Charlie’s Car Valeting to consider any complaints fairly and promptly with an appropriate response

  • If you believe that a staff member has caused any damage to your vehicle you must make us aware within 48 hours of your appointment.

  • Charlie’s Car Valeting reserves the right to deny customers who make unreasonable demands beyond the valeting service booked.

  • We use Stripe to accept card payments, these are their privacy policies, https://stripe.com/en-gb/privacy

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